Returns Policy

At BMV Jewellery, customer satisfaction is our highest priority. We carefully inspect every piece before shipping. However, if your order arrives damaged, incorrect, or incomplete, we're committed to resolving the issue quickly and fairly.

Easy Returns & Replacements

We offer FREE replacement if your order has any of the following issues:

Damaged or broken jewellery
Incorrect product received
Missing item(s) in your package
Manufacturing defect detected upon delivery

To be eligible, please notify us within 48 hours of receiving your order.

Information Required for Replacement

To help us process your request as quickly as possible, please email the following:

Order ID
Registered mobile number
At least 2 clear photographs of the product
A complete unboxing video showing:
- The sealed package before opening
- The full unboxing process
- The issue with the product

The unboxing video helps us verify transit-related claims and enables faster approval of genuine replacement requests.

Email: infobmvjewellery@gmail.com

Product Warranty

If you experience a manufacturing defect, quality issue, or fitting problem after receiving your jewellery, please contact us within 48 hours of delivery.

Our customer support team may request that the product be returned to our warehouse for inspection. After our quality assessment, we will repair or replace the item, depending on the nature of the issue.

Request Processing

Once we receive all the required information, your request will be reviewed within 24–48 business hours.

If your claim is approved, we'll provide instructions for the replacement process.

Important Guidelines

Please keep the jewellery in its original packaging until you are fully satisfied with your purchase.
Products damaged due to misuse, accidental handling, improper storage, alterations, or normal wear and tear are not eligible for replacement.
Replacement products are not eligible for additional returns or replacements unless covered by a manufacturing defect.

Return & Replacement Terms

Replacement requests are accepted only for damaged, defective, incorrect, or missing products.
A complete unboxing video is mandatory for claims related to shipping damage or missing items.
Claims must be submitted within 48 hours of delivery.
BMV Jewellery provides replacement or repair for eligible products. Monetary refunds are generally not offered unless required by applicable law.
Claims submitted after the reporting period may not qualify for approval.
If a customer refuses to accept a shipped order, any eligible advance payment may be converted into BMV Jewellery Store Credit after deducting applicable shipping charges.

Order Cancellation

Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
In exceptional cases where a cancellation is approved after dispatch, the eligible product value may be issued as BMV Jewellery Store Credit after deducting shipping charges.
Shipping charges, COD charges, and other applicable service fees are non-refundable.
Orders placed during special promotions, clearance sales, or festive offers may not be eligible for cancellation.
Complimentary gift packaging, where offered, is subject to availability and promotional terms.